Shipping varies based on the number of seedlings purchased and is calculated at checkout.  We do our best to keep shipping prices as low as possible. As they are seedlings we must assure they arrive in a timely manner or they will be weak, if they make it at all.  We also use specially designed packaging to reduce the chance of them being damaged in transit.  This unfortunately comes at a cost. However, you will find our prices are extremely competitive.

We are able to ship seedlings to physical addresses in the lower 48 contiguous states only.

We use UPS and FedEx. Shipping methods that are available for your address will be shown at checkout. The tracking number will be emailed to you when your order ships.

We use both FedEx and UPS to ship seedlings and the cheapest option will depend on your location and how many seedlings you are purchasing. To help you make the most of shipping costs here are the number of seedlings that fit in each box with each carrier.

FedEx

• 1-8
• 9-16
• 13-26
• 27-40
• 41-70

UPS

• 1-16
• 17-24
• 25-48
• 49-72

Transit time depends on the service selected at checkout.  We now offer both UPS and FedEx, depending on the number of seedlings ordered and the destination address. Only shipping options that will arrive in 2 days or less will be offered at checkout. This gives us a buffer in case there is a carrier delay.

Next Day shipping will be shown at checkout if it is available for your shipping address. Please remember that we only ship on Mondays and Wednesdays so if you order on Thursday and select Next Day as the shipping method your order will ship on Monday and be delivered Tuesday. The ship day and expected delivery day options are shown at checkout.

It is possible to expedite your order even if you missed the 5pm ET cutoff, for an additional fee of $10 per box. If this option is available you will see it at checkout. Every order is hand picked and inspected shortly after the order is received. Plant identification tags are sorted, shipping labels are printed and each order is inspected again before it is hand packed and shipped. The cutoff time ensures we are able to pack all orders before the carrier picks up the orders.

We ship on Mondays and Wednesdays only. Orders must be placed before 5pm Eastern on Sunday to ship on Monday or placed by 5pm Eastern on Tuesday to ship on Wednesday. Every order is hand picked and inspected, the seedling tags are hand picked and shipping labels printed. On shipping day your order is inspected and hand packed.

If you missed the cutoff, expedited/same day processing may be available at checkout for an additional $10 per box.

If you've placed an order, check your email confirmation as the shipping method and shipping day can be found in there.

You will receive order confirmation emails and status update emails from sales@livingtowers.com.  They also contain instructions on how to care for your seedlings and what to do in the unlikely event that seedlings are damaged. Please ensure sales@livingtowers.com is added as a contact or added to your spam filter so that you receive these notification emails. We are not responsible for damages caused by delayed pick ups. Please remember you are purchasing live plants. They can be damaged and possibly die if they are left one the doorstep, awaiting pickup overnight.

We are able to delay an order for up to one week, providing the shipping label has not been created. However, we are unable to guarantee all items you ordered will be available.

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.  Package Protection can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Package Protection and looking to file a shipping issue online? File here

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

Unfortunately, if you did not add Route Protection to your order then we are unable to replace or refund your order.

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

We're so sorry to hear that! While we do our best to ship healthy seedlings, once your order is with the carrier, delivery speed and handling are out of our hands.

If you added Route Package Protection at checkout, you're fully covered—even if just one seedling is damaged! 🌱 Simply file a claim with Route within 3 days of delivery using their easy online form, and they’ll take care of a replacement or refund quickly (usually within 1–2 business days). Click here to file a claim or click the link in the email from them.

If Route wasn’t added to your order, we're unfortunately unable to replace or refund any seedlings.

👉 Pest-related concerns? Route isn’t needed for those—just let us know within 48 hours and we’ll handle it directly.

First check your spam or junk folder as it may have ended up in there. You can also login to your account at www.livingtowerseedlings.com. If you still cannot find it please email sales@livingtowers.com as there may have been an error in your email address. As they are Live Plantsit is important that you periodically track them. Living Towers Florida Keys is not responsible for damages that occur if they are not retrieved on delivery day. 

Double check your property in case the driver left it behind a bush, gate or other area hidden from the street. Both FedEx and UPS now provide a photo of the package at delivery.

If you added Route Package Protection at checkout, you’re covered! 🛡️ You can file a claim with Route within 3 days of the marked delivery date, and they’ll work with you on a refund or replacement—no hassle.

If Route was not added, unfortunately, we’re unable to replace or refund orders that are marked as delivered by the carrier. We recommend contacting the carrier to initiate a trace.

📦 To file a Route claim, visit: https://claims.route.com

If your order has not yet shipped, please call (305) 986-0803 so that we can update the address on your order.

If your order has shipped we can update the address with the carrier, subject to an address correction fee (FedEx $24, UPS $12).

If your order was delivered to the address provided we are unable reship or redeliver the order and you will need to place a replacement order on our website.