Shipping FAQs

It depends on the products you're purchasing.

Seedlings and the growing supplies we stock are shipped directly from our farm in Florida. Tower Gardens and some Tower Garden products are sold and shipped separately by Tower Garden.

Because the items may be fulfilled from different locations, you may need to place separate orders.

Possibly! If we haven't already packed or processed your order for shipping, we may be able to add additional items.

Use the live chat on our website as soon as possible and let us know your order number and what you'd like to add. If the items are available and we can still modify the order, we'll send you an invoice for the difference.

Because we prepare orders ahead of shipping day, we can't guarantee changes once processing has begun.

Shipping costs depend on the number of seedlings you order, your delivery address, the size and weight of the package, and the available UPS or FedEx service.

The easiest way to see your exact shipping cost is to add the seedlings you'd like to order to your cart and enter your shipping address. You'll see the available shipping methods, cost, ship date and estimated delivery date before completing your purchase.

You can also review our Shipping Policy for more information about shipping and packaging.

We ship seedlings to physical addresses within the lower 48 contiguous United States.

We do not currently ship seedlings to Alaska, Hawaii, U.S. territories, Canada or international destinations.

Because seedlings are live plants, they cannot be shipped to P.O. boxes.

We normally ship seedlings on Mondays and Wednesdays.

• Monday shipping: Place your order by 11:59 PM Eastern on Sunday.
• Wednesday shipping: Place your order by 11:59 PM Eastern on Tuesday.

Orders placed after the cutoff will normally ship on the next scheduled shipping day unless Same Day Processing is available and selected.

Every seedling order is prepared by hand. We pick and inspect your seedlings, organize the plant identification tags, prepare the shipping label and inspect the plants again before they're carefully packed for their journey.

Often, yes. Same Day Processing may be available for an additional $10 per box.

When available, Same Day Processing can be selected until:

• 1:00 PM Eastern during our summer schedule
• 3:00 PM Eastern the rest of the year

If Same Day Processing is available for your order, you'll see the option at checkout.

Same Day Processing speeds up the processing of your order, not the shipping service. Your delivery date still depends on the UPS or FedEx shipping method selected at checkout.

We can usually hold an order for up to one week, provided the shipping label hasn't already been created.

Please use the live chat as soon as possible if you need us to delay an order.

Keep in mind that seedlings are living plants and availability changes quickly. While we'll do our best, we can't guarantee that every variety originally ordered will still be available after a delayed ship date.

We ship seedlings using UPS and FedEx.

The available services for your delivery address will automatically appear at checkout.

Because we're shipping live plants, we only offer shipping options expected to arrive within two days or less. This also gives us a little buffer in case the carrier experiences an unexpected delay.

Transit time depends on the UPS or FedEx service you select at checkout.

We only offer shipping methods expected to arrive within two days or less. Your scheduled ship date and estimated delivery date are displayed at checkout.

Please keep in mind that carrier delivery dates are estimates unless you select a guaranteed service such as Next Day Air.

Yes. If Next Day service is available for your address, it will appear as an option at checkout.

Choosing Next Day shipping changes the transit time, not our normal shipping schedule.

For example, if you order on Thursday and select Next Day shipping, your order would normally ship the following Monday and arrive Tuesday.

Always check the ship date and estimated delivery date shown at checkout before completing your order.

Yes. You'll receive an order confirmation after placing your order and another notification with tracking information when your package ships.

Our emails also contain important information about receiving and caring for your seedlings.

We strongly recommend watching your tracking once your seedlings are on the way. These are live plants and should be brought inside as soon as possible after delivery rather than being left outside or overnight.

First, check your spam or junk folder.

You can also log into your Living Towers account to check your order status.

If your order should have shipped and you still can't locate the tracking information, use the live chat and we'll be happy to check it for you.

No signature is normally required, but we strongly recommend arranging for your package to be brought inside as soon as possible after delivery.

If your property has a gate, access code, locked entrance, difficult-to-find address or special delivery instructions, please provide those instructions directly to the carrier.

UPS My Choice and FedEx Delivery Manager can be used to manage many delivery instructions and, when available, arrange to have a package held for pickup.

Because we're shipping live plants, delays caused by an inaccessible delivery location or packages left outside after delivery can damage the seedlings.

First, check around your property. Drivers sometimes leave packages near a gate, side door, garage, behind landscaping or another protected location.

UPS and FedEx may also provide a delivery photo. Check the photo to see where the package was left and whether it appears to be the correct property.

If you still can't locate it, contact the carrier immediately and request a package trace. Carrier traces must be initiated within 7 days of the reported delivery.

Once you've contacted the carrier, use our live chat and provide your order number. We'll help with the investigation from our end.

If you notice an incorrect address before your order ships, contact us immediately through live chat. If processing hasn't been completed, we may be able to correct it.

Once a package has been transferred to the carrier, address changes become much more difficult and may incur a carrier address-correction fee.

If an order is delivered to the address entered when the order was placed, we're unable to replace the order at our expense.

Please double-check your shipping address carefully before completing checkout.

Often, yes.

Seedlings naturally slow down while they're inside the dark shipping box, and a carrier delay doesn't automatically mean the plants need to be replaced.

When your seedlings arrive, open the box promptly and follow our Caring for Your Seedlings Guide.

If anything doesn't look right, take clear photos of the seedlings standing upright outside of the shipping trays and contact us through live chat within 48 hours of delivery.

Start by checking your tracking information for the latest carrier update.

Short carrier delays occasionally happen and don't necessarily mean the seedlings will be damaged.

If tracking hasn't updated, the package appears to be stuck, or your seedlings haven't arrived within 5 days of shipment, contact us through live chat so we can investigate.

If seedlings arrive damaged or there is a problem with their condition at delivery, please contact us through live chat within 48 hours of delivery.

We'll review the photos and determine the appropriate refund, credit or replacement based on the number of seedlings affected and the circumstances of the delivery.

For more information about seedling condition, care and common questions, visit our Seedling FAQs.

Remove the affected seedlings from the shipping trays and stand them upright before taking your photos.

Take clear photos showing the condition of the seedlings. If the shipping box is visibly crushed, torn or otherwise damaged, please include photos of the box as well.

Contact us through live chat and attach the photos using the paperclip beside the chat box.

Please report seedling concerns or shipping damage within 48 hours of delivery.

Reporting the issue promptly allows us to see the seedlings' condition shortly after delivery and determine the best way to help.

No. Please accept the package and do not return the seedlings.

Returning live plants puts them through additional shipping and doesn't help us determine what happened.

Instead, open the box promptly, remove the seedlings from the trays, take clear photos, and contact us through live chat within 48 hours of delivery.

Bring the package inside as soon as possible and open it promptly.

Remove your seedlings from the shipping trays, stand them upright, and follow our Caring for Your Seedlings Guide for watering, light, acclimation and planting instructions.

Some temporary shipping stress can be normal after traveling in a dark box. However, if you're concerned about the condition of any of your seedlings, please don't wait to see if they recover. Take clear photos of the affected seedlings standing upright outside of the shipping trays and send them to us through live chat within 48 hours of delivery. You can attach your photos using the paperclip beside the textt box.

Not necessarily. Give your seedlings a chance to recover from shipping and follow the arrival and acclimation steps in our Caring for Your Seedlings Guide.

The correct next step can depend on whether your Tower Garden is indoors or outdoors and on the conditions the seedlings will be moving into.