Shipping costs depend on how many seedlings you order, where they’re going, and which carrier you choose. You can check out how many fit in each box with each carrier right here. 🌱

Want to get an idea of shipping costs to your address? Just add a seedling like Bibb (we almost always have plenty!) to your cart. Then adjust the quantity to the number of seedlings you plan to order. You’ll see the shipping options, costs, ship date, and estimated delivery date right there in your cart — easy peasy! 🚚💨

We are able to ship seedlings to physical addresses in the lower 48 contiguous states only.

We use UPS and FedEx. Shipping methods that are available for your address will be shown at checkout. The tracking number will be emailed to you when your order ships.

Transit time depends on the service selected at checkout.  We now offer both UPS and FedEx, depending on the number of seedlings ordered and the destination address. Only shipping options that will arrive in 2 days or less will be offered at checkout. This gives us a buffer in case there is a carrier delay.

Next Day shipping will be shown at checkout if it is available for your shipping address. Please remember that we only ship on Mondays and Wednesdays so if you order on Thursday and select Next Day as the shipping method your order will ship on Monday and be delivered Tuesday. The ship day and expected delivery day options are shown at checkout.

It is possible to expedite your order even if you missed the 5pm ET cutoff, for an additional fee of $10 per box. If this option is available you will see it at checkout. Every order is hand picked and inspected shortly after the order is received. Plant identification tags are sorted, shipping labels are printed and each order is inspected again before it is hand packed and shipped. The cutoff time ensures we are able to pack all orders before the carrier picks up the orders.

We ship on Mondays and Wednesdays only. Orders must be placed before 5pm Eastern on Sunday to ship on Monday or placed by 5pm Eastern on Tuesday to ship on Wednesday. Every order is hand picked and inspected, the seedling tags are hand picked and shipping labels printed. On shipping day your order is inspected and hand packed.

If you missed the cutoff, expedited/same day processing may be available at checkout for an additional $10 per box.

You will receive order confirmation emails and status update emails from sales@livingtowers.com.  They also contain instructions on how to care for your seedlings and what to do in the unlikely event that seedlings are damaged. Please ensure sales@livingtowers.com is added as a contact or added to your spam filter so that you receive these notification emails. We are not responsible for damages caused by delayed pick ups. Please remember you are purchasing live plants. They can be damaged and possibly die if they are left one the doorstep, awaiting pickup overnight.

We are able to delay an order for up to one week, providing the shipping label has not been created. However, we are unable to guarantee all items you ordered will be available.

On rare occasions the seedlings can take longer than expected to arrive or get a little beat up along the way. Simply snap a picture of the seedlings (and box if the box is clearly damaged) and email it to sales@livingtowers.com within 48 hours of receipt. Seedlings go into a somewhat dormant state while in a dark box and do not always need to be replaced if they arrive a few days late. There are many factors that affect this including variety, and temperatures. While delays are out of our control, we will happily replace, refund or offer a credit as needed (subject to the number of seedlings affected).  If your order hasn't arrived after 5 days, please contact us at the email address above. Please see our terms and conditions for full details. 

First check your spam or junk folder as it may have ended up in there. You can also login to your account at www.livingtowerseedlings.com. If you still cannot find it please email sales@livingtowers.com as there may have been an error in your email address. As they are Live Plantsit is important that you periodically track them. Living Towers Florida Keys is not responsible for damages that occur if they are not retrieved on delivery day. 

Double check your property in case the driver left it behind a bush, gate or other area hidden from the street. Both FedEx and UPS now provide a photo of the package at delivery. If you cannot locate the package and/or the home in the picture is not your address you must contact the carrier to start a trace.  Traces must be initiated within 7 days of delivery.  If a trace is not initiated within this time frame we are unable to replace your order.

After contacting the carrier please email sales@livingtowers.com. Please confirm your shipping address and include your order number. We will then begin an investigation.

If your order has not yet shipped, please call (305) 986-0803 so that we can update the address on your order.

If your order has shipped we can update the address with the carrier, subject to an address correction fee (FedEx $18, UPS $10).

If your order was delivered to the address provided we are unable reship or redeliver the order and you will need to place a replacement order on our website.